We took 13 big names in the UK travel industry in order to get a snapshot of how well they perform for organic search for a few of the most competitive keywords for travel and tourism: book holiday online and Cheap Holidays. The results were tested in Google UK only.
The travel agents we picked are as follows:
- Holiday Hypermarket: 1st for book holiday online
- First Choice: 2nd for book holiday online
- Thomas Cook: 3rd for book holiday online
- Travel First Online: not on first 5 pages for book holiday online
- Direct Holidays: not on first 5 pages for book holiday online
- eBookers: not on first 5 pages for book holiday online
- Flight Centre: not on first 5 pages for book holiday online
- Sky Deals: not on first 5 pages for book holiday online
- uLookuBook: not on first 5 pages for book holiday online
- Going Places: 12th for book holiday online
- Last Minute: not on first 5 pages for book holiday online
- Air Tours: 5th for book holiday online
- Thomson: not on first 5 pages for book holiday online
The next key phrase we chose was
cheap holidays:
- Holiday Hypermarket: 3rd for cheap holidays
- First Choice: not on first 5 pages for cheap holidays
- Thomas Cook: 19th for cheap holidays
- Travel First Online: not on first 5 pages for cheap holidays
- Direct Holidays: not on first 5 pages for cheap holidays
- eBookers: not on first 5 pages for cheap holidays
- Flight Centre: not on first 5 pages for cheap holidays
- Sky Deals: not on first 5 pages for cheap holidays
- uLookuBook: 28th for cheap holidays
- Going Places: not on first 5 pages for cheap holidays
- Air Tours: 37th for cheap holidays
- Thomson: 38th for cheap holidays
- Last Minute: 24th for cheap holidays
We might have expected more of the traditional market leaders to be doing much better in the Search Engine Results Pages irrespective of whether they continue to rely on traditional newspaper, television and high street advertising. However, this doesn't initially look to be the case. So, now let's have a closer look at the quality of the search engine optimisation employed by a couple of the big name lower performers.
Flight Centre
Flight Centre has historically used a lot of newspaper advertising and I think I even bought a flight to New York from them myself which I found in a newspaper advert back in 1999. These days however, I buy online and if I can't find them then they've missed out on my buck.
The website address (URL) is http://www.flightcentre.co.uk/
Ok, so looking at the home page the first weakness I spot is that the two most important
words in the title tag are 'Flight Centre'; which probably isn't helping. What especially isn't helping is that these are the first two words in the title tag on all the internal pages as well - this will be costing an unimaginable volume of search engine traffic which could be significantly more targetted.
Looking at the source code on the home page, there are more problems. They have not employed any meta data at all - no meta keywords and no meta description. Moreover, there is hardly any semantic markup in there; excepting a few p tags, its all div tags and tables, which is hardly a good strategy to assign importance to your major keywords. Important links are nested in div tags and overall the home page has very little relevance or importance in and of itself. This would lead me to suspect that the website is relying almost soley for its search engine marketing strength on inbound links, so we'll look at that next:
There are around 28,000 inbound links going to the website, 23,000 of which are
pointing at the homepage, and these are lending the website almost all of its importance and relevance in the search engines.
This is a substantial number of links, and may well have been adequate to be
competitive were the onsite optimisation sufficiently improved. However, looking at where most of these links are coming from, I spot another vulnerability. The vast majority of links are either internal links from http://www.flightcentre.co.uk/ or cross links from other Flight Centre websites in Canada and elsewhere. It would only take a slight algorithmic change in the way any search engine indexes web pages and these links could have any relevance that they presently contain squeezed out of them. In short, a more varied link building strategy would build more insulation into the relevance and importance of this site.
I would also point out that the last result for book holiday online on the first page of Google UK gets in there with little over 8,000 links and that the bottom first page result for cheap holidays gets in there with only 11,000. Flight Centre has more than enough links to get in and take some market share for these terms and others, it simply needs to look more closely at the quality of its onsite optimisation.
To be fair a more relevant term for this travel company would be cheap flights or book cheap flights, but flight centre only just makes page 4 for cheap flights and doesn't appear on the first five pages for book cheap flights.
Another small problem with the page is the pound sign. This is just typed straight in there, rather than being hardcoded in as Unicode. Under some browser conditions this can mean that both the pound sign and the first digit of the price dissapear. I spotted a similar problem with the Halifax Property Services website a few years ago, where because of the failure to use unicode some properties for sale lost 100K off their price tags when viewed in Firefox using Chinese Simplified.
Last Minute
http://www.lastminute.com/ has a PR of 8/10 so we would be expecting something pretty impressive here. Initially they appear to make exactly the same mistake in the title tag where the 2 most important words are Last Minute. In this instance though, this is more or less excusable, since Last Minute are well enough known for a substantial amount of traffic to come their way from searchers simply typing this into the search engines, and having the phrase in the title tag adds an extra layer of insulation on top of the domain name against another company attempting to surpass them for this key phrase in the SERPS. I'd still be tempted to experiment here and take it out in order to check that search engine position can be maintained without it, since there are many more useful keywords which are being subordinated to this. Yet again, all of the internal pages make good use of the title tag, so heck title tag doesn't matter too much here on the home page.
Looking at the source code of the homepage, there is some use of semantic markup such as lists and use of the strong tag. There are also some great big long option lists of place names which is going to help a lot, but again links are nested in div tags which doesn't help. Meta data is present but could be improved. There are slightly too many keywords in the meta keywords and the meta description bears no relation whatsoever to the actual content of the page, which doesn't help either.
Where inbound links are concerned, I really don't think these guys should struggle to rank for whatever they want if they put more effort into the onsite optimisation. With half a million links going to the whole website and 280,000 going to the homepage, they are a formidible opponent for most travel related terms that they take the initiative to grab.
I suppose what this shows overall is that whatever industry you are in, even the biggest players can have some pretty big chinks in their search marketing armour.